Help Center

FAQ

 

Ordering

What forms of payment do you accept?

 

We accept many different forms of payment. Currently, we support:

  • Credit / debit cards
  • PayPal 
  • Shopify Pay 
  • Google Pay
  • Apple pay
  • American Express
  • Klarna
  • Sofort
  • Visa 
  • Mastercard
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Litecoin

 

When will my order ship?

It normally takes 2-3 days for an order to be processed. 

for some shipping methods we have a traking number that are sent to you via email after your order has ben shipped.

If you have any questions whatsoever, please reach out to our team via our live chat or email txtmerchshop@gmail.com

Do you ship to my country?

 TXT Merch Shop is proud to offer international shipping to the following countries:

 

AUSTRIA, AUSTRALIA,  ARGENTINA, BULGARIA, BELGIUM, BRAZIL, CHILE, COLOMBIA, CANADA, CZECH REPUBLIC, ECUADOR, FRANCE, GERMANY, INDIA, ITALY, INDONESIA, IRELAND, JAPAN, KAZAKHSTAN, MYANMAR, MALAYSIA MALDIVES, MONGOLIA, MEXICO, NEW ZEALAND, NORWAY, NETHERLANDS, PERU, POLAND, PHILIPPINES,  ROMANIA, RUSSIA, SINGAPORE, SPAIN, SWEDEN, SAUDI ARABIA, SOUTH KOREA, TURKEY, THAILAND, USA, VIETNAM, UNITED ARAB EMIRATES, UKRAINE  and UNITED KINGDOM.

More options soon, stay tuned!

 

We make use of a premium shipping service known as ePacket (which is delivered by UPS First Class delivery service). ePacket delivery gives customers end-to-end tracking at no additional cost, allowing them to easily monitor and locate their package on official websites. (not for all countries available)

 

Shipping

How long does shipping take?

Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary. On average a package can take 10-20 days to arrive from the date of shipment. 

It’s important to consider that this is pretty fast considering the amount of packages that are processed in bulk every day along the way to the destination, as well as the amount of stops one package goes through. 

Free Shipping (Not for Free Products available):
Being surprised by a hidden shipping fee while you are checking out might be one of the worst things ever. That's why we offer free shipping on some products always check the description.

 

USA, SOUTH KOREA: 

Free shipping. Please allow 14-20 days for delivery.

 

 

BRAZIL, MEXICO, PHILIPPINES:

Free shipping. Please allow 30-60 days for delivery.

 

 

NETHERLANDS:

Free shipping. Please allow 14-30 days for delivery.

 

 

GERMANY, UNITED KINGDOM: 

Free shipping. Please allow 14-50 days for delivery.

 

 

All other countries:

Free shipping. Please allow 20-60 days for delivery.

 

DO I HAVE TO PAY CUSTOM FEES FOR MY ORDER?

Customs fees depend on the laws of your country. In the majority of cases you are not required to pay any customs fees. 

 

WHY HAS MY ORDER ARRIVED WITH SOME ITEMS MISSING?

We always try our best to ship your order in 1 package. However this is not always possible. If your order is large, is coming from our two separate warehouses, or is a custom made item, then we will have to ship it in a few separate parcels to make sure that you are not charged with extra duty or customs fee.
If your order has arrived and is missing a few items, please do not worry as the rest are on the way and will be arriving soon!

 

WHAT IS YOUR REFUND & EXCHANGE POLICY?

We are very proud to say that we offer FREE Returns & Exchanges within 30 days of you receiving your order.

If you are not 100% happy with your order items or have any issues, please contact us we will sort it out immediately.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you would like more information, you can check out our Refund Policy

 

WHAT SIZE SHOULD I GET?

All of our items are in Asian size which is smaller than US and European sizes.
We suggest that you order 1 to 2 sizes up - meaning if you usually wear a Medium, then Large or X-Large on our shop would fit you best.

HOW DO I USE A DISCOUNT CODE?

Enter your discount code in the promo box upon checkout.

If you have any further questions, please email us at txtmerchshop@gmail.com or DM us on our instagram page.

 

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